Terms and ConditionsCrystal Lake Rentals at Crystal Lake RV Resort in Naples, FL
RV types allowed: Class A, Class C, Fifth Wheel, or Travel Trailer.
RV's must be at least 25' in length.
RV's older than 10 years will require photos sent for management approval.
A 30% deposit is required to hold the reservation. Deposits can be paid via credit card or by check upon request.
The balance of your contract amount is due one day prior to arrival. We accept Visa, Mastercard or Discover for the balance.
A written cancellation notice (email is sufficient) of 30 days prior to arrival is required. Your deposit will be refunded less a 20% processing fee (minimum $50). Cancellations less than 30 days prior to arrival will result in the full deposit being forfeited.
Site assignment is confirmed upon arrival. Your paid deposit guarantees a reservation, but not the specific site location. Although a very rare occurrence, if the site becomes unavailable for any reason, your site location would be changed to another site of similar type and price point.
ALL ARRIVALS AND CHECK-INS DECEMBER-APRIL MUST BE MADE DURING RENTAL OFFICE HOURS MONDAY-FRIDAY 12 pm to 4 pm & SAT-SUN 12 pm to 3 pm.
SPECIAL SITUATION CHECK-IN ARRANGEMENTS (such as early arrival or after office hours arrival) MUST BE MADE WITH THE RENTAL OFFICE IN ADVANCE.
All arrivals must be during the hours the Gatehouse is staffed: in season: 7am - 9pm; off season 7am - 7pm.
Check out is before 11 AM
RV check-in is 1 PM
Park Model check-in is 3 PM
Early departure: If you need to end your stay early, Crystal Lake RV Resort does not issue credits or refunds.
Long length stay renters may rent a mailbox by leaving a $20 cash or check deposit with the Rental Office.
ANY DELIVERIES arriving before or after the reservation will be rejected. Mailbox rental is recommended during the stay if any packages are expected.
Should you have any questions regarding these terms and conditions, please call Crystal Lake Rentals at 239-348-0017, extension 2; or email [email protected].